Update added by user Aug 16, 2013
After receiving a customs receipt from FedEx and a complaint regarding the cost the nice FedEx employe told me that the actual shipping cost was lower than the 65,-$ Bongo claimed and the customs cost therefore would be lower if the right price for shipping had been counted in.
It seems that Bongo is doubling the actual shipping cost to hide the real cost for their service which in this case is about 45,-$!!!!!!!
Original review posted by user Aug 09, 2013
Bongo calculated the dim weight of my ThetaSV GoreTex Pants with 20x16.5x4.5 in which was 65,-$ for shipping alone, with Handling fees from Bongo it was 80,-$.
The actual package that I received was 13x11.5x2.5 in, a Medium Box from Fedex. When you calculate the actual size on the Duty and Tax calculator on the BongosUS site the shipping is 34,-$, with Bongos Handling it should be 50,-$ max. That is simply a rip off!
BongUS has no service at all. I've tried to call the service number: +1 203-683-4894, regardless when I called, the answering machine always told me that I'm calling outside the operating hours. The service email provided withe the customer registration email: Support@BongoUS.com only generates an auto reply: Hello from Bongo International,
We're sorry. You have sent an email to a no-reply address that can't accept incoming e-mail. This automated response will direct you to the right place at Bongous.com to answer your questions
For answers to questions, please:
Step 1: Visit BongoUs.com
Step 2: Once there, please login to your account
Step 3: Click on the Help icon in the left hand portion of the page
We hope our online resources meet all your needs
Chose any other reshipping service but BongoUS!!!
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